1. Purpose
MBSR Estates Ltd is committed to protecting the privacy and personal data of landlords, tenants, contractors, applicants and all individuals we work with. Personal information is processed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable legislation.
2. Information Collected
We may collect personal information including names, addresses, telephone numbers, email addresses, dates of birth, identification documents, proof of address, bank account details, employment and referencing information, tenancy and property records, and correspondence relating to our services.
3. Purposes for Processing
Personal information is processed to provide tenant referencing, lettings and property management services, collect rent, administer tenancy deposits, coordinate maintenance, comply with legal obligations, prevent fraud, safeguard client money, and resolve disputes or complaints.
4. Sharing Information
Where necessary, information may be shared with deposit protection schemes, referencing agencies, contractors, maintenance providers, accountants, professional advisers, insurers, utility providers, and government or regulatory authorities where required by law. We never sell personal information to third parties.
5. Data Security
MBSR Estates Ltd maintains appropriate technical and organisational security measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access to personal data is restricted to authorised personnel only.
6. Data Retention
Personal information is retained only for as long as necessary to meet legal, regulatory and contractual obligations, in accordance with our Data Retention Policy.
7. Individual Rights
Individuals have the right to access their personal data, request corrections, request deletion where legally permitted, object to or restrict processing, request data portability where applicable, and lodge a complaint with the Information Commissioner’s Office (ICO).
8. Contact
For any questions regarding this Privacy Policy or your personal data, please contact MBSR Estates Ltd at info@mbsrestates.co.uk.
9. Review
This Privacy Policy is reviewed annually and updated whenever necessary to ensure continued compliance with applicable laws and regulations.