Complaints Procedure

Complaints should be submitted in writing. We aim to acknowledge complaints within three working days and resolve matters fairly and efficiently.

Tenant Fees

MBSR Estates complies with the Tenant Fees Act 2019. Permitted payments apply in accordance with current legislation.

Client Money Protection

Client funds are protected through approved Client Money Protection arrangements.

Redress Scheme

We are committed to maintaining high standards and providing access to independent dispute resolution.

Anti-Money Laundering Policy

Identity checks are carried out where required to comply with Anti-Money Laundering regulations.

Website Disclaimer

Whilst every effort is made to ensure accuracy, information should not be relied upon without independent verification.

Accessibility Statement

MBSR Estates is committed to maintaining an accessible and user-friendly website for all visitors.